PAIA Manual - Lotus

PAIA MANUAL

for Lotus Life (Pty) Ltd

compiled in terms of Section 51 of the Promotion of Access to Information Act, Act Number 2 of 2000 (as amended)

Compilation Date: 18 March 2025

INDEX

Form C

Introduction
- Lotus Life (Pty) Ltd (2025/057720/07) is an all-in-one telehealth platform private company with limited liability duly incorporated in terms of the Companies Act, Act No. 71 of 2008.

Information required under Section 51(1)(b) of the Act
- The South African Human Rights Commission compiled, in terms of Section 10 of the Act, a guide entitled ‘Guide on how to use the Promotion of Access to Information Act 2 of 2000’. The Guide contains information required by a person who wishes to exercise any right contemplated by the Act and is drafted in each official langue of the Republic of South Africa.
- The Guide is available at the offices of the South African Human Rights Commission situated at 27 Stiemens Street, Braamfontein, Johannesburg, 2001 and on their website sahrc.org.za.

Latest notice in terms of Section 52(2)
- Lotus Life has not yet issued any notice in terms of Section 52(2) of the Act.
- Save for service information, public policies, and public notices, all records of Smooches Online Dating are deemed to be confidential and any request for access to information should be made in accordance with the procedure set out in this manual.

Category of Record	Applicable Legislation
Company administration	Companies Act 71 of 2008 Broad-Based Black Empowerment Act 53 of 2003 Financial Intelligence Centre Act 28 of 2001
Finance	Insolvency Act 24 of 1936 Income Tax Act 58 of 19624 Value Added Tax Act 89 of 1991
Human Resources	Basic Conditions of Employment Act 75 of 1997 Compensation for Occupational Injuries and Diseases Act 130 of 1993 Labour Relations Act 66 of 1995 Occupational Health and Safety Act 85 of 1993 Unemployment Insurance Contributions Act 4 of 2002
Services	Consumer Protection Act 68 of 2008 Electronic Communications and Transactions Act 25 of 2002 Financial Intelligence Centre Act 38 of 2001 Labour Relations Act 66 of 1995 Promotion of Access of Information Act 2 of 2000 Protection of Personal Information Act 4 of 2013

Subjects and categories of records in terms of Section 51(1)(e)
- Below is a list of the subjects on which Loftus Life holds records and the categories of records.

Subject	Category of Records
Company administration	Documents of incorporation Memorandum and articles of association Minutes of meetings Resolutions Registers
Finance	Financial records and tax records Banking records Records of payments made on behalf of employees Insurance records
Marketing	Advertising, marketing, market research, sales, and promotional materials
Human Resources	Employment Contracts Disciplinary Records Salary Records Leave Records Training Records Internal policies and procedures Codes of conduct
Services	Client files Algorithm results Correspondence with clients and third parties

Request procedure for access to records
- To enable Lotus Life to process a request for access to information, the requester must complete form C, which is annexed hereto, and submit the form to the Information Officer at his address, fax number or email address provided in paragraph 2.
- The Information Officer will consider the request and notify the requester of his decision in writing, within the time periods stipulated in the Act, indicating whether the request is granted or refused. Should the Information Officer refuse the request, he will advise the requester of the external remedies available to the requester to dispute the decision.

Fee schedule in terms of Section 54
- A requester, other than a personal requester, must pay a request fee (currently R 50.00) before Lotus Life will process the request. A request fee is an administration fee and is not refundable.
- Once a request for access to information is granted, the requester must pay an access fee to reproduce the requested information. The applicable access fees (currently) are:

Description	Prescribed (current) fee
Copy per A4 page	R 1.10
Printing per A4 page	R 0.75
Copy on a CD	R 70.00
Transcription of a visual image per A4 page	R 40.00
Copy of a visual image	R 60.00
Transcription of an audio recording per A4 page	R 20.00
Copy of an audio recording	R 30.00
Search and preparation of the record for disclosure	R 30.00 per hour or part thereof, excluding the first hour.
Actual postage fee

Should the preparation of the record for disclosure in the opinion of the Information Officer, require more than the prescribed hours (currently 6 hours), the requester must pay as a deposit the prescribed portion (being not more than one third) of the access fee which would be payable if the request is granted.
The requester may lodge an application with a court against the payment of the request fee and deposit.
Lotus Life may withhold access to a record under its control until the requisite fees have been paid.

Records that cannot be found or do not exist
- Should all reasonable steps have been taken to find a record requested and there are reasonable grounds for believing that the record cannot be found or does not exist, the Information Officer will notify the requester that it is not possible to give access to that record.
- The Information Officer will give a full account of all steps taken to find the record or to determine whether the record exists. If, after notice is given, the record is found, the requester will be given access to the record unless access is refused by the Information Officer.

Changes
- The PAIA Manual may be updated and amended from time to time. The latest version will be made available as set out in the Act.
Form C

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