PRIVACY AND COOKIES POLICY for Lotus Life (Pty) Ltd
Compilation Date: 18 March 2025
© 2025 Lotus Life (Pty) Ltd
Introduction
This Privacy and Cookies Policy governs the manner in which Lotus collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://lotusl.co.za website and app (“Site”). This Privacy and Cookies Policy applies to the Site and all products and services offered by Lotus. By using the Site, you agree to this Privacy and Cookies Policy. If you do not agree, please refrain from using the Site.
Personal Identification Information
We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our Site, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. We will collect personal identification information from Users only if they voluntarily submit such information. Users can refuse to supply personal identification information, though this may prevent them from engaging in certain Site-related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. This may include the browser name, type of computer, operating system, Internet service provider, and similar technical information related to Users’ interaction with our Site.
Location Information
To facilitate the core services of our App, we may request access to your device’s precise location. This location data is used strictly for the purpose of guiding Users and doctors to specific locations to facilitate service delivery.
No Tracking: We do not use your location data to track your movements historically or for any purpose other than immediate navigation and guidance during an active service request.
No Sharing: Your location data is not shared with, sold to, or accessible by any third parties, advertisers, or data brokers. You may choose to enable or disable location services at any time through your device settings; however, disabling this feature may prevent the App from guiding you or the doctor to the correct location.
Web Browser Cookies
Our Site may use “cookies” to enhance the User experience. Cookies are small text files stored on a User’s device for record-keeping purposes. Cookies may be used to track information such as:
Essential site functionality
User preferences
Analytical insights to improve the Site
Personalised advertisements
Users may set their web browser to refuse cookies or to alert them when cookies are being sent. However, disabling cookies may affect the functionality of the Site.
Types of Cookies We Use
We categorise the cookies used on our Site as follows:
Essential Cookies: These are necessary for the Site to function properly, enabling users to navigate and use features like secure login areas.
Performance Cookies: These collect information about how users interact with our Site, such as pages visited and error messages received, to help us improve performance.
Functionality Cookies: These remember user preferences, settings, and choices to personalise the experience.
Targeting/Advertising Cookies: These cookies track browsing habits to deliver relevant advertisements to users.
Third-Party Cookies
Certain third-party services integrated with our Site may place cookies on a user’s device, such as analytics providers and advertisers. We do not control these cookies, and users are advised to review the respective privacy policies of these third parties. Lotus is not responsible for the practices or content of third-party sites that may be linked to from our website.
Managing Cookie Preferences
Users can manage their cookie preferences through their browser settings, including:
Blocking or deleting cookies.
Adjusting cookie preferences to receiving alerts before cookies are stored.
Using browser settings to disable certain categories of cookies.
How We Use Collected Information
Lotus may collect and use Users’ personal information for the following purposes:
To improve customer service: Information you provide helps us respond to customer service requests and support needs more efficiently.
To improve our Site: We may use feedback you provide to enhance our products and services.
To send periodic emails: We may use email addresses to respond to inquiries, questions, and other requests.
To facilitate navigation: As outlined above, location data is used solely to connect Users and doctors via navigation.
To comply with legal obligations: We process data to comply with relevant South African laws and regulatory requirements.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. However, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Sharing Your Personal Information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
Third-Party Websites
Users may find advertising or other content on our Site linking to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links appearing on these sites and are not responsible for their practices. These sites and services may have their own privacy policies and customer service policies.
Changes to This Privacy and Cookies Policy
Lotus reserves the right to update this Privacy and Cookies Policy at any time.